Privacy Policy - VPNNF | Data Collection & No-Logs Policy

Account Information and How It Is Used

No email address is needed to register; a username and password are sufficient. VPNNF processes usernames, information needed to verify passwords, account settings, and subscription status for authentication, account management, and delivery of activated services. An email address is not required for registration. If a user voluntarily provides an email address or other contact details in a support ticket, those details are used only to handle the related request.

Order records include the selected plan, amount, payment status, transaction identifier, and refund records. They are used to verify payments, allocate subscription benefits, process refunds, and resolve billing disputes. Support ticket content is used to investigate issues submitted by users. Do not include passwords, complete payment credentials, or subscription links in a support ticket.

Anonymous No-Logs Policy and Connection Data

VPNNF follows an anonymous no-logs policy. It does not record which websites users access through international routes, retain browsing histories, destinations, DNS query histories, or communications, or create connection logs that can be used to trace an individual's network activity.

Temporary session information needed to establish and relay a connection is used only while the service is running and is not retained as historical connection logs after a session ends. Cumulative account traffic and subscription status are used to calculate allowances and authorize service access; they do not include destinations. Troubleshooting relies on service status, aggregated error information, and descriptions submitted voluntarily by users. Personal browsing activity is not retained to diagnose issues.

Site Analytics and Local Storage

The marketing website uses analytics to understand page visits, referral sources, device categories, and feature interactions, helping improve content and the user experience. Website analytics are handled separately from access content within the network acceleration service and are not used to analyze websites accessed through international routes. Do not enter account passwords or subscription credentials in URL parameters.

Cookies and local storage are used to maintain necessary login status, save language preferences and page settings, and support website analytics. User panel login credentials may be stored in local storage. Clearing browser site data may end a login session or reset preferences, but does not delete a server-side account. After using a shared device, log out and clear site data as needed.

Third-Party Payments and Data Sharing

Supported payment methods include Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service or network, and their respective rules and privacy notices apply. VPNNF receives payment results and transaction identifiers needed to verify orders; users are not asked to provide payment account passwords to this service.

Necessary order information may be shared with payment processors for transaction verification, reconciliation, or refunds. Account-identifying data is not shared with other parties except with user authorization, when necessary to deliver the service, or when required by law. When data must be provided by law, only information actually held and within the scope of the applicable requirement is processed.

Retention, Access, and Deletion

Account and subscription information is retained for as long as the account remains active and as needed to provide the service. Order and refund records are retained as required for billing verification, dispute handling, and applicable legal obligations. Website analytics and troubleshooting data are retained only as long as needed for the relevant analysis or investigation, then deleted or de-identified. No unverified fixed retention period is promised.

Users may request access to, correction of, or deletion of account information through a user panel support ticket, specifying the scope of the request. This service will verify account ownership before processing the request. If any information must be retained by law or to handle an open order, the reason will be explained. Deletion may affect login, subscription access, and after-sales verification. Clearing local data does not replace this request.

Policy Updates and Privacy Requests

Updates to this policy will be published on this page, and the update month at the top will be changed. Material changes to processing purposes, data scope, or user rights will be announced through the website or user panel. Where separate consent is required by law, it will be obtained as applicable.

For privacy questions or requests, use a user panel support ticket, or first review the contact information. The terms of service are available in the Terms of Service, and refund details are in the Refund Policy.